Complimentary
Consultation
Need assistance? Our experts are ready to guide you through the process from start to finish.
Contact us, or alternatively, arrange an appointment at our showroom where our product experts will help you explore the possibilities.
We’ll discuss your requirements and help you through the process of creating your perfect piece. Where needed, we can provide you with a sample to confirm the colour, texture, and quality.
Manufacturing
& Quality Control
Depending on the size of your custom rug, manufacturing times may vary. One of our team members will be available throughout the process to update you on the progress of your order. Please keep in mind our rugs are handmade and depending on the shipping option, may take some months to finalise. Estimated lead times are 6-8 months via seafrieght, and 2-4 months via airfreight.
Before being dispatched to you, your rug will go through a quality control process here in New Zealand, to ensure it meets our high standards of manufacture.