Returns & Exchanges
Your satisfaction with the Baya experience means a lot to us, and we want you to be pleased with the goods and services that you receive from us. Below are some commonly asked questions and details about returns and exchanges.
We strive to provide a premium level of products and customer service. If you have any issues with your purchase, and wish to return or exchange an item, please see our policies below. For further queries, please contact us using our CONTACT FORM, email us at firstname.lastname@example.org, or phone us +64 9 777 8197. You can reach us weekdays from 8am-5pm.
PRODUCTS PURCHASED THROUGH A RETAIL STOCKIST OR DESIGNER
Our products are sold through retailers and designers throughout New Zealand & Australia. If you have purchased a Baya product and wish to return it for any reason, it is best to contact the retailer or designer through whom you purchased the item. They will take you through the standard returns procedure.
PRODUCTS PURCHASED THROUGH BAYALIVING.COM
We work hard to ensure the pictures and descriptions on our website are as accurate as possible. We understand that there can be small variations between the mobile and computer screens you are viewing on, or our print material may give a different impression of the product itself.
Please note, we do not offer refunds or credits on items that our couriers are able to prove have been delivered.
If you're not happy with an item you've received from us, and wish to return or exchange it, we would like to make the return process as easy as possible for you. Please see our return criteria below:
We work hard to ensure the pictures and descriptions on our website are as accurate as possible. We understand that sometimes there can be small variations between the screens you are viewing on, or our print material may give a different impression of the product itself. If you wish to return an item/s, please read below for our change of mind return policy.
Change of mind returns will need to be initiated by contacting us within 30 days of receiving the item.
To be accepted, the items returned need to be in the same original condition and packaged as securely as they were when they were received. All returns must be returned with a Return Authority (RA) reference, which will be provided by our team prior to returning. Without this reference, we cannot guarantee your return will be accepted.
FOR FLOOR RUGS
FOR ALL OTHER ITEMS
At Baya, we stand behind the quality of our products and want to ensure you are satisfied with your purchase. We ask that you carefully inspect your order immediately upon receipt. If you believe you have received a damaged or faulty item from us, or your packing slip doesn’t match your order, please contact us immediately. Please see below for our return guidelines for faulty products:
REPORTING A FAULTY ITEM
ASSESSMENT & RESOLUTION