Initial shedding
Loose fibres are common in new rugs, particularly those made from natural fibres. Shedding is normal and usually settles over time. Gentle vacuuming with low suction helps remove stray fibres; avoid over agitating. For persistent areas, trim or use a de-pilling comb.
Cleaning Spills
Remove spills immediately by blotting the area with a clean white cloth and a wool friendly detergent. Gently dab at the mark, never rub. Remove excess moisture by dabbing gently at the area with a dry towel. Dry the area by placing the floor rug in a breezy or warm and dry area of the house. For a deep clean we recommend using a skilled specialist.
Take care when vacuuming
Avoid using a turbo or motorised brush head attachment on your vacuum cleaner. These attachments can lead to undesirable effects such as matting, fluffing, and overall damage. We recommend vacuuming gently with a flat suction head along the grain of the pile.
Use a rug underlay
Using an underlay supports the structure and prolongs the life of your floor rug. It also prevents the rug slipping, creeping or becoming misshapen.
Avoid strong sunlight
The intensity of Australasian sunlight can cause fibres to fade or degrade over time. Dyed rugs and those made from natural fibres are especially vulnerable in high UV areas. To preserve your pieces, avoid direct UV exposure where possible. For sunlit spaces, our outdoor pieces offer the look of interior styles with superior UV performance - opt for these or neutral-toned rugs in these areas.
Remember to rotate
Regular foot traffic or sunlight may fade or wear certain rug areas. Ongoing foot traffic will affect rugs with higher piles or a loop design by continually crushing the same areas of the floor rug. Ensure to rotate your rugs every half a year to ensure even wear.
Protect your rug
Microseal is a one-time treatment that can be used on your current or new rug. It is non-toxic and provides long-term protection against stains, sun fade, and general wear.
Sprouting
Sprouting occurs when fibre ends wriggle loose and appear above the natural pile height of the rug. Sprouting is common in handwoven rugs and not considered a fault. To maintain a neat appearance, simply trim the loose fibres with scissors to match the surrounding pile. Ensure you don't pull loose ends.