01. Initial Enquiry
02. Who do I work with?
03. Shape & Finish Alterations
04. Quote
05. Production & Lead Times
06. Quality Review and Delivery
Custom rugs have a minimum order value of $2,000 (excluding GST). This reflects the additional production coordination, administration, freight and setup involved in producing a rug to your specified size or shape.
MarÃa, our Custom Lead, manages the process from initial enquiry through to production sign-off.
Currently, only custom sizing, shape and finish options are available across our existing core designs.
Custom colourways and pattern adaptations may also be possible, depending on the design and scope of the project. For large-scale projects, a full bespoke design collaboration is available on request: construction method, fibre, colourway, pattern, developed from the ground up.
To get started, please provide details of the rug design you are interested in, along with your project requirements and room dimensions. If you have specific sizing, shape or finish requirements, these can also be included. If you're unsure of the most suitable dimensions, our team can assist with sizing and specifications.
We currently offer custom rugs up to a maximum width of 500cm. For larger rugs, please enquire with our team to discuss available options.
For express air freight shipments, the maximum rug width is 360cm. Rugs exceeding this width may require special quoting and alternative shipping arrangements.
We aim to have a quote to you within two working days.
6-8 months via sea freight, 3-4 months via air freight, depending on construction method and scale.
With our artisan makers in India, the same partnerships that produce the core BAYA collection.